Support

We're here to help. Get in touch and we'll respond within one business day.

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Contact Us

The fastest way to reach us is by email. We typically respond within one business day.

General Support

App questions, bug reports, account issues, or feedback.

support@nille.app

Privacy & Data Requests

Data export, account deletion, GDPR / CCPA inquiries.

support@nille.app

Common Questions

How do I delete my account?

Open the app, go to Settings → Delete Account. This permanently removes your account and all baby data.

How do I cancel my subscription?

Subscriptions are managed through the App Store. Open iOS Settings → Apple ID → Subscriptions to cancel anytime.

How do I restore a purchase?

Tap Settings → Subscription → Restore Purchases in the app, or use the "Restore Purchases" link on the paywall.

How do I invite family members?

Open Settings → Family Team → Invite and share the link with the family member you want to add.

How do I export my data?

You can export growth charts and activity data as PDF or CSV from each tracking screen, or contact us at the email above for a full data export.

Is Nille medical advice?

No. Nille is a tracking and organization tool, not a medical device. Always consult a qualified healthcare professional for medical decisions about your child.

More Help

Looking for something else? Try our FAQ page or reach out by email and we'll help directly.